Reflection Essay Example | Topics and Well Written Essays - 1000 words

Reflection - Essay Example The responses of management of the organization were significant in its scope for understanding knowledge management and how organizational leadership can become the anchor for a motivated workforce. Reflecting on the work of various workers within the bank where I had gone as a customer hugely helped me to identify organizational issues that are detrimental to efficient delivery of organizational goals and objectives. The scenario was analysed and three interpretations with two evaluations for each interpretations came up which were further reflected on for improving the performance of the organization. 2.1 Reflection on first interpretation In the first interpretation, manager was lauded for positive and strong decision when she transferred the erring executive to another branch. It was deduced that due to available information, the managerial leadership was able to make quick decision which also served as example for others to be efficient. On deeper reflection, I believe that the managerial decision was too hasty that not only creates insecurity amongst the workers but also adversely reflects on the style of leadership of the manager. As a leader, manager has the responsibility of creating a cohesive and high performance team that thrives on constant learning and new challenges. She lacked effective leadership qualities like effective communication, lack of vision, empathy and most important, an inability to exploit information judiciously (Forster, 2005). She had used just latest information to transfer and not tried to analyse past information and feedback that could have been exploited for improving George’s performance. George was a new recruit who should have been adequately trained for the role. Two months is relatively short time for new workers to become part of organizational culture and understand the importance and duties of his position. Moreover, effective communication is intrinsic part of good leadership traits that I believe, the mana ger was lacking. Had there been constant communication and feedback of workers’ performance, George’s inability to grasp the working mechanism would have been identified and addressed early. He was struggling with his work and his transfer on his first mistake sends a wrong message through the workforce. He was not given a chance to improve and improvise. Learning environment and effective communication empowers workers for higher productivity which was not given to George. 2.2 Reflection on second interpretation The interpretation is correct because leaders have responsibility towards their followers and must lead by example. This is one of the most critical characteristics of exemplary leaders which fosters trust and strong relationship that motivates for higher efficient delivery of goals and objectives. High performance work practices are beneficial for workforce and the management because they are mutually complementary (Armstrong & Baron, 2005). When management i nculcates strong team performance through in-house training, effective communication and incentives, it helps create a strong team of workers that thrive on hard work for improved performance. Moreover, effective communication promotes mutual respect and understanding for building workplace relationships that rely on sharing of knowledge. Manager had failed on both these accounts. Kolb (1984) asserts that team performs better when each member learns from each other’